چکیده (انگلیسی):

The purpose of the paper is to examine two dimensions of Emotional Intelligence (E.I.), awareness and management of emotions,
among the public sector’s working groups and specifically in National Centre for Public Administration and Local Government
(N.C.P.A.L.G.) and their impact on improving the way they work. The participants in a convenience sample are the employees of
N.C.P.A.L.G. The E.I. proved to be an important factor in achieving the organization's goals, cooperation and level of trust
between team members. It wasn’t found a correlation between the two dimensions E.I. the punctual and accurate implementation
of tasks. The concept of E.I. can be incorporated into certain activities of Human Resource Management as recruitment and
working groups’ composition. Furthermore, educational programs aimed at improving E.I. could be designed and implemented in
order public administration to be efficient. N.C.P.A.L.G. is the national strategic agent for the development of the Human
Resources of the Public Administration and Local Government and delivers specialized officers of rapid promotion. Its mission is
to improve the efficiency of public sector services and it was considered the appropriate organization to conduct the survey both
in terms of work organization and due to the institutionally strong N.C.P.A.L.G’s position in promoting and implementing
changes.