چکیده (انگلیسی):

HR resources are essential elements for the development and successful operation of contemporary higher education systems. Knowledge, skills, attitudes, motivation, individual characteristics of the university’s employees are the ones that provide the foundation for achieving quality. Changes in economic, social, demographic and technological sectors generate a dynamic external environment and sometimes difficult to predict. To understand the importance of the human resources evaluation process in universities, we must have in mind that this is a basic component of human resource management and quality management. Viewed as a way to get individual and organizational results much better by understanding and managing performance within a unified framework and context of learning, quality management can be defined as a strategic and integrated approach to ensure lasting success in universities activities.