چکیده (انگلیسی):

The importance of education is as high that there is no cast of shadow in the importance of evaluation of
educational performance. If universities and other educational establishments are evaluated as a comprehensive
structure, then it guarantees the growth and successfulness of them. In this way, evaluation of service quality can be
very useful. Hence, the present study was aimed to evaluate the quality of services provided by developing SERVQUAL
model in terms of student and culture department of university of medical science and health services of Bushehr. In
this regard, the statistical population consisted of students asked to receive services from student and culture
department of university of medical science and health services of Bushehr, which 384 individuals were chosen as a
sample using Cochran formula. Data analysis was carried out using one-sample t-test and Friedman in SPSS software.
Moreover, checking the fitness of the model in LISREL software demonstrated that the quality of service was proper in
the case study in all aspects except tangibles (tangible and atmosphere).