اندازه گیری رضایت از سیستم های کسب و کار به کارمند
Measuring satisfaction with business-to-employee systems
نویسندگان |
این بخش تنها برای اعضا قابل مشاهده است ورودعضویت |
اطلاعات مجله |
sciencedirect |
سال انتشار |
Available online 22 May 2003 |
فرمت فایل |
PDF |
کد مقاله |
14072 |
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چکیده (انگلیسی):
Marketing the products of other companies within an individual company Intranet can benefit both employees and the company itself. Understanding what constitutes a satisfying experience on the part of the employees is crucial for developing successful business-to-employee systems. While end-user computing satisfaction has been studied extensively, new aspects such as purchasing convenience, product prices in the system and product delivery have to be included. This study develops an instrument for reliably and accurately measuring business-to-employee success. Test–retest reliability and construct validity are examined. The results of this study show that convenience, delivery, interface, accuracy, price and security influence employee assessments of satisfaction. Managers can use the instrument developed here to assess the success of their business-to-employee systems.
کلمات کلیدی مقاله (فارسی):
کسب و کار به کارمند؛ محاسبات کاربر نهایی. رضایت؛ توسعه در مقیاس
کلمات کلیدی مقاله (انگلیسی):
Business-to-employee; End-user computing; Satisfaction; Scale development
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