چکیده (انگلیسی):

Software applications are developed differently based on each organisation’s needs and requirements.
Software projects are fundamentally based on three considerations (time, cost and quality) each of which
is affected by organisational factors. Both Project Management and Software Engineering have
emphasised the role of organisation structure on the quality of the deliverable software applications,
recognising that organisation structure influences flexibility, reporting relationships and conflict
management during the software development lifecycle. This study reports on aqualitative study which
highlights the impact of three organisation structures on software development processes in public
organisations and proposes a new organisational model. Semi-structured interviews were conducted with
three types of participants, a within-case analysis performed to identify themes and as a result a new
organisational model was proposed and validated through further interviews. Outcomes showed that
combining two existing structures (Functional and Matrix) into one new structure “Independent Project
Management Office” (IPMO) would help to overcome administrative obstacles and conflicts in the public
sector. The IPMO structure would augment the flexibility and interaction level among software
development stakeholders from the perspective of organisations’ leaders.