چکیده (انگلیسی):

Background:Well-being at work is an important aspect of a workforce strategy. The aim of the study was to explore
and evaluate psychosocial factors and health and work-related outcomes of practices assistants depending on their
employment status in general medical practices.
Methods:This observational study was based on a questionnaire survey to evaluate psychosocial aspects at work in
general medical practices. A standardized questionnaire was used, the Copenhagen Psychosocial Questionnaire
(COPSOQ). Beside descriptive analyses linear regression analyses were performed for each health and work-related
outcome scale of the COPSOQ.
Results:586 practice assistants out of 794 respondents (73.8 %) from 234 general medical practices completed the
questionnaire. Practice assistants reported the highest scores for the psychosocial factor‘sense of community’
(mean = 85.9) and the lower score for‘influence at work’ (mean = 41.2). Moreover, practice assistants who worked
part-time rated their psychosocial factors at work and health-related outcomes more positively than full-time
employees. Furthermore, the two scales of health related outcomes‘burnout’ and‘job satisfaction’ showed strong
associations between different psychosocial factors and socio-demographic variables.
Conclusions:Psychosocial factors at work influence well-being at work and could be strong risk factors for poor health
and work-related outcomes. Effective management of these issues could have an impact on the retention and
recruitment of health care staff.