چکیده (انگلیسی):

The success or failure of any workplace training program may not rest with the program itself, but may be influenced by a range of other contextual elements that mediate learning and action in workplace performance. This paper introduces the term “High-3” work, and then discusses the role of formal and informal learning within High-3 workplace contexts. The influence of some aspects of organisational context on work practice is illustrated through a case study and qualitative analysis of a near-miss incident within Australia’s air traffic control airspace. The paper concludes that socio-cultural theories provide a useful framework for understanding performance in High-3 workplace but that these theories need to be further developed to account for a range of features present in workplace contexts. Some recommendations for practitioners interested in better understanding the role of context in developing training programs to support High-3 work are provided.