چکیده (انگلیسی):

To improve the ever-increasing demands products that are customized, all business activities performed
along the product life cycle must be coordinated and efficiently managed along the extended enterprise. For
this, enterprise had wanted to retain control over the whole product lifecycle especially when the product is
in use/repair/recycling (End of Life phase). Although there have been many previous research works about
product lifecycle management in the Beginning of Life (BOL) and Middle of Life (MOL) phases, few
addressed the End of Life (EOL) phase, in particular. In this study, based on Auto-ID combined with mobile
multi-agent system technologies, we will try to improve innovation: (a) by minimize the lunch phase, (b)
and the involvement of the customer in product lifecycle (voice of customer).