چکیده (انگلیسی):

There are various methods developed for the performance evaluation. Most of the measurement models
employ scoring methods. However, the factory owners and even the top executives are interested in evaluating their
performance by more tangible measures such as financial achievements. Scoring measures might be appropriate and
applicable measures for the experts but they might not be perceived by the owners of the factories. Value added is
the most important index by which the real performance of the organization is represented. The present study
developed a unique model for calculating value added based on the characteristics and specifications of the projectbased service organizations. The effectiveness of each department in creating value added by the organization is
essential, because different departments have various impacts on organization's performance. In doing so, Balanced
Scorecard and brainstorm methods are used to determine the role of each department in creating value added.