چکیده (انگلیسی):

In this study using the Balanced Score card in Iranian organizations, we try to examine coefficient of
55- item instrument validity by descriptive method. The results of this study show that the balanced scorecard
questionnaire in a sample of 547 subjects, which were randomly selected between employees and customers of
Gas Company from 30 provinces, coefficients are favorable. The mean coefficient of internal consistency reliability
coefficient using Cronbach's alpha method was 0.73 and fortnightly reliability coefficient was 0.85. Validity of
coefficient shows an agreement of 0.74 between referees. Moreover the instrument is capable enough to predict
the membership of employees and customers in Gas Company and diagnostic coefficient of 0.86 confirm this item.
Also, expected utility factor structure is another evidence for the construct validity (evaluation function) that is
designed to measure.