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تاریخ امروز
جمعه, ۱۴ اردیبهشت

بررسی عوامل موثر بر رضایت از بیمارستان خدمات میلاد بر اساس مدل تعالی سازمانی (EFQM)

An Investigation on the Factors Effective on the Satisfaction from the Hospital of Milad Services Based on the Organizational Excellence Model (EFQM)

نویسندگان

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ورودعضویت
اطلاعات مجله Journal of Educational and Management Studies J. Educ. Manage. Stud., 4 (3): 666-671, 2014
سال انتشار 2014
فرمت فایل PDF
کد مقاله 2133

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چکیده (انگلیسی):

Objective: the purpose of this the present study was to investigate on factors effective on
satisfaction dimensions of motivation and satisfaction, and also trying to reach the conclusion that does
the hospital services from dimensions of motivation and satisfaction influence on staff satisfaction or no?
Material and methods: Friedman test and dependent t test were used to analysis data. Results: the results
showed that three factors of the values, contributions and organizational relationships have been gain
highest priority of needs and three factors of training and human resource development, determination of
objectives and assessments and Job promotion development in the organization have higher average,
respectively, and employees admitted to impact of the motivational factors on job satisfaction and
fulfillment in their work environment. satisfaction of Tuesday three factors of salaries and benefits, office
and employment activities and job security of satisfaction factors have been gain higher priority of needs
and three factors of employment conditions, safety and health and facilities and services in the
organization have higher average, respectively, and employees have been acknowledge impact of the
factors on job satisfaction and fulfillment in their work environments. According to the survey results from
the employee's perspective, the services of hospital belonging to motivation factor has been influenced on
satisfaction of them. Conclusion: at the end of the study conclude that at the employees’ perspective,
hospital of Milad services belonging to satisfactions effective on satisfaction of them.

کلمات کلیدی مقاله (فارسی):

رضایت، تعالی مدل سازمانی، کارکنان بیمارستان میلاد

کلمات کلیدی مقاله (انگلیسی):

Satisfaction, Organizational Excellence Model, Staff of Hospital of Milad

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