چکیده (انگلیسی):

The involvement of e-Governance and Information and Communication Technology (ICT) in service
delivery has been affecting every facet of governance. The public transportation sector is also
enhancing their administrative and service delivery mechanism using Information and Communication
Technologies. The existing public transportations (especially buses under SRTC-State Road Transport
Corporations) in India provide cataloging and transaction related information on their websites, which
lags due to absence of integrated and interoperable approach. Introduction of National e-Governance
Service Delivery Gateway (NSDG) through the government of India helps to interconnect various
departments at central level state level and municipal level. Public transportation especially SRTC’s of
different state should exploit the functionalities of NSDG to provide interconnected network of public
transportation in India. The paper elaborates process mapping of public transportation for effective
incorporation of National e-Governance Service Delivery Gateway (NSDG) using Accuprocess
modelling tool. Process mapping provides a greater understanding of the information flow between
different SRTC’s of India which provides integration and interoperability for public transportation.