چکیده (انگلیسی):

Higher education students can and do take courses delivered in a variety of ways. But, to date,
little research has been done on the effectiveness of different delivery modes. This study sought to
fill that void by comparing the effectiveness of three und ergraduate course delivery modes:
classroom, online, and video conference at a technical institute in a mid-Atlantic state. Students
(N = 1,206) completed questionnaires on effectiveness, in terms of satisfaction, for each mode and
on demographic characteristics. The questionnaire response rates were 74% for students. In
terms of student satisfaction, the results revealed that classroom delivery was more effective than
technologically delivery with online being slightly more effective than video conferenc e. The
results of this research should assist leaders in higher education to understand the benefits
associated with different undergraduate course delivery modes. In addition, the study provides
leaders with a useful tool for securing and applying this t ype of information when making
decisions about the modes best suited to serve their academic communities